CSI : Onsite

CSI Onsite^tm offers premium coverage when your business needs technical assistance, but isn't yet ready to incur the cost of a full-time employee. This package has been designed to meet the needs of small to medium businesses, CSI Onsite includes computer support complete with ongoing hardware and software assistance, network maintenance, network security management, help desk support and more. We will provide you with a team of certified technical staff at your fingertips for less than the cost of hiring a full-time IT professional.

Description	Platinum	Gold	Silver	Basic
Monthly fee (includes all below)	Calculate	Calculate	Calculate	N/A
4-hour on-site response	Unlimited	2 per month	1 per month	None
After-hours / weekend support	Included	$15 per Incident	$25 per Incident	contact us
Offsite remote support for covered computers	Included	$15 per Incident	$25 per Incident	contact us
CSI 24x7 remote network monitoring	Included	$125/month (optional)	$250/month (optional)	None
Assigned primary and backup network engineer	Yes	Yes	Yes	No
Minimum Charge	None	None	None	1 hour
Travel charges	None	None	$15.00	$25.00
Preventive server software updates, fixes, service packs, emergency technical bulletins	Yes	Yes	Yes	No
Certified technical staff	Yes	Yes	Yes	Yes
Rate for Services Not Covered by Agreement	$75.00	$85.00	$100.00	$125.00

What IS NOT covered by the Agreement:

Design and development of a new web site
Web site hosting
Domain name registrations and renewals
PC and mainframe software development fees
Product purchases of any kind

Our certified technical staff can supplement your current in-house staff or provide you with a complete out-sourced Information Technology solution.